One of the main concerns online shoppers have about the process of shopping online is whether or not it will be possible to return items which were purchased online. This is certainly a valid concern but fortunately for these wary shoppers making returns when online shopping is not very difficult. There are usually a few different options for making returns when online shopping.
However, online shoppers should always be aware of return policies before they make an online purchase. There are always a couple of the options for making returns when online shopping including returning the items to a traditional store and shipping the items back to the online retailer.
Returning Online Purchases to a Traditional Store
Online retailers who also have traditional stores often allow their clients to return items to the regular store instead of having to ship the item back to the online retailer. This is generally an option for large retailers who have a number of stores available. Consumers may want to purchase an item online for a number of reasons.
The client may wish to make the purchase online because the item is not currently in stock at a local store, because the local store doesn’t carry the item or simply because ordering the item online is more convenient for the consumer. Still other clients may opt to purchase the item online because the online retailer doesn’t have a traditional store located near them.
In these cases the buyer would likely opt to ship the item back to the online retailer. However, in the other cases, as long as it is convenient, the consumer may wish to simply return the item to a traditional store.
The process of returning items purchased online to a traditional store is often as simple as making a return on an item that was not purchased online. If you are in this situation you may simply have to bring the item with its original packaging and the receipt to the store. You may then be able to receive an exchange, store credit or a refund depending on the store’s policy.
As with any return there may be rules which apply to whether or not the store will take back the item. These rules may vary from store to store and even with different items purchased from the same store so you should verify these policies before making the purchase.
Other Options for Returning Online Purchases
If you make a purchase online and are dissatisfied with the purchase for any reason, you may have a number of options available to them for making returns. One of these options is shipping the items back to the online retailer directly. However, there are a number of ways in which this option can be accomplished.
In some cases you might be responsible for shipping the item back to the online retailer and assume the financial responsibility for the shipping. This is usually the case when you wish to return the item for reasons such as changing your mind about the purchase or purchasing the wrong item.
However, in cases where the item purchased from an online retailer is defective or the retailer shipped the wrong item, the online retailer may assume the financial responsibility for having the item shipped. In some cases, the online retailer will mail you a pre-paid packing slip while in other cases the online retailer will arrange to have the package picked up from your home or alternate location.
Understanding Return Policies when Online Shopping
As previously mentioned the return policies can vary from one online retailer to another and may even vary for different products purchased from the same online retailer. For this reason it is important to carefully review the return policies before making an online purchase. This is especially important if you are unsure about the product and suspect it may be necessary to return the item. This may be the case with clothing items where you may be unsure whether or not an item will fit.
However, with any purchase there is the potential for the need to exchange the item so you should always read the return policy carefully and inquire with the retailer if they have any questions about the policy before making a purchase.